FAQ's

What makes Velvet Paws products different?

At Velvet Paws, we combine smart technology with thoughtful design to make cat care effortless. Our automatic feeders, fountains, and accessories are carefully sourced and tested to ensure reliability, hygiene, and peace of mind.

How do the automatic cat feeders work?

Our smart feeders dispense pre-set meal portions at scheduled times via an easy-to-use mobile app or built-in timer. All models feature a dual power supply (plug-in and battery backup) to ensure your cat never misses a meal, even during power cuts.

Can I control the feeders remotely?

Yes. Our smart feeders connect via Wi-Fi, allowing you to schedule meals, monitor feeding, and (on selected models) check in with your cat through the built-in camera and two-way audio—all from your smartphone.

Are the feeders suitable for multiple cats?

Yes. Our smart feeders are ideal for households with multiple cats. For even feeding, we recommend one single feeder per cat, or one dual feeder per two cats, to prevent food guarding or uneven meal portions.

Do the feeders keep food fresh?

Yes. Our smart feeders feature airtight storage with a built-in desiccant box to keep kibble dry and fresh, helping preserve taste and prevent odours.

What happens if the Wi-Fi disconnects?

If your Wi-Fi disconnects, the smart feeder will still follow its pre-set schedule. You can update settings once your connection is restored.

How long does delivery take?

Orders are typically processed within 1–2 business days. Delivery usually takes 4–10 business days, depending on product and location. You’ll receive a confirmation email once your order has been shipped.

Do you ship internationally?

At the moment, Velvet Paws ships only within the UK. We’re working on expanding to Europe and beyond in the near future.

What is your return policy?

We offer a 30-day return window for unused items in their original packaging. If your product is faulty or damaged, we’ll provide a free replacement or refund. For more details, please see our Refund Policy.

How can I contact customer support?

You can reach us at support@ukvelvetpaws.com or via our Contact page. Our friendly team is always happy to help with product questions, troubleshooting, or order updates.